Frequently Asked Questions

Answers to our most commonly asked questions.

Have questions? Here are some of our most commonly asked questions. If you still have questions, don't hesitate to ask in the form below!

When does my service start?

Our routes are optimized around your trash pickup days to ensure that your bins are empty for optimal service. We will schedule your service for the next available trash pickup day following your registration date.

Is same day service available?

Same day service is only available if your service location is in our route for the day it is requested. Our routes are optimized to provide top quality services for all of our clients, and therefore cannot deviate from our routes for same day cleanings.

How often does a service occur?

Services are scheduled based on your selected plan. Monthly plans include 1 cleaning per month. Quarterly plans will include 1 cleaning every 3 months.

What if I forgot to put my bins out?

If you forget to put your bins out, we will attempt to reschedule your service for the following week.

Do you service on holidays?

Our service is dependent on pickup times set by your local waste management companies. If they are not operating holidays, then your trash bins will not be emptied and therefore we will not be able to service your location. We will adjust our schedules to account for such changes.

How do I change my billing info?

Your can update your billing information at anytime by logging in to your Customer Portal . If you require additional assistant please contact us through the form below or find our contact information on our Contact Page.

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